Privacy Policy
At A/C Masters Enterprises LLC, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us for HVAC services. We believe in being clear and honest about how we handle your information.
- Information We Collect
Information You Share With Us
We collect information when you:
- Call, email, or contact us through our website.
- Request an estimate or schedule HVAC service.
- Share details about your heating or cooling system.
This may include your name, phone number, email address, service address, and details about your HVAC issue.
Information Collected Automatically
When you visit our website, we may collect basic information such as:
- Your IP address and general location
- Browser and device type
- Pages you visit and time spent on the site
This helps us understand how visitors use our website and how we can improve it.
Cookies
Our website may use cookies to work properly and improve your experience. Cookies help us understand site traffic and remember preferences. You can manage or disable cookies in your browser settings at any time.
- How We Use Your Information
We use your information to:
- Schedule and provide HVAC services
- Respond to your questions and service requests.
- Send appointment confirmations and service updates.
- Improve our website and customer experience.
- Share service reminders or promotions if you choose to receive them.
We use your information only for business-related purposes that support providing HVAC services.
- How We Share Information
We do not sell your personal information.
We may share limited information with:
- Trusted service providers who help us operate our website or manage communications
- Legal authorities, if required by law
Any third parties we work with are required to keep your information secure.
- Communication Choices
If you contact us by phone or email, we may reply using the same method.
If you no longer want promotional messages, you can let us know at any time. Service-related messages, like appointment confirmations, may still be sent when needed.
- Data Retention
We keep your information only as long as needed to:
- Provide services
- Maintain service and billing records.
- Meet legal or business requirements.
- Data Security
We take reasonable steps to protect your information from unauthorized access or misuse. While no system is completely secure, we work hard to keep your data safe.
- Your Privacy Rights
You can request to:
- Access your personal information.
- Correct inaccurate details
- Request deletion where applicable
To make a request, contact us using the details above. We may need to verify your identity before completing your request.
- Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect information from children.
- Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.
- Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact:
A/C Masters Enterprises LLC
8223 Fort Caroline Road, Jacksonville, FL
(904) 672-8833
acmasters2025@gmail.com